Shipping, Delivery and Store Pickup Policy

Effective: 1 August 2026.

1. Service area

Online selling and shipping are currently limited to Bahrain. The checkout configuration, displayed method and order confirmation determine the available service for an address. This policy does not alter existing shipping rates.

2. Delivery estimates

An estimate is not a guaranteed deadline unless TECHTUKE expressly accepts it as such for the order. Product availability, order review, weekends/public holidays, address verification, heavy or unusual items and carrier capacity may affect timing. Any “1–3 days” statement is a typical estimate for eligible in-stock local orders, not a guarantee.

3. Address and contact accuracy

The customer must provide a complete Bahrain address, delivery access details and a reachable telephone number and promptly report an error. TECHTUKE may pause fulfilment to clarify materially incomplete information. A request to change address after dispatch may not be operationally possible.

4. Charges and manual quotations

The checkout charge displayed before submission applies to an eligible order. Large, heavy, remote, fragile or unusual orders may require a manual delivery quotation before acceptance. TECHTUKE will disclose and obtain agreement to a material additional charge before accepting the affected order.

5. Delivery and risk

Delivery is completed when goods are handed to the customer or an authorised recipient at the agreed location. Inspect outer packaging where practical and report visible damage promptly. A signed or carrier-recorded delivery does not remove the right to report a concealed defect or non-conformity.

6. Failed or delayed delivery

If delivery fails because the address or contact information was materially inaccurate, support will arrange the next available option and disclose any actual repeat cost before agreement. If TECHTUKE or its delivery provider causes the failure, TECHTUKE will arrange a reasonable re-delivery or other lawful remedy without an unlawful charge. For a material delay, contact support for an updated estimate and available remedy.

7. Store Pickup

Store Pickup is available only when offered at checkout or confirmed in writing. Wait for a ready-for-pickup notice before travelling. The notice will state the collection point, hours and any reasonable identification or order-reference requirement. No public pickup address or fixed holding period is invented pending owner confirmation. Collection by another person requires prior arrangement and reasonable verification.

8. Partial delivery and unavailable items

TECHTUKE will tell the customer if an accepted order must be split or an item becomes unavailable and will offer an appropriate choice, such as waiting, substitution with consent, partial fulfilment, or refund for the unavailable item.

9. Returns

Delivery and pickup do not limit the Refund, Return and Exchange Policy or mandatory rights for defective, unsafe or non-conforming goods.

10. Refusal of Entry, Clearance or Delivery and Return to Supplier

If any competent governmental or regulatory authority, Customs Affairs, or the carrier refuses the entry, clearance, release, or delivery of a shipment for a reason not attributable to an error or breach by TECHTUKE, including the absence of a required permit or approval, inaccurate or incomplete information or documents, non-payment of applicable charges, or the customer’s failure to respond to the authority or carrier, the following provisions shall apply:

1. The customer is responsible for providing all information, documents, permits, and approvals required for importation or delivery and for paying any governmental, customs, storage, clearance, inspection, handling, or carrier charges relating to the customer’s status or the import and clearance requirements applicable to the shipment.
2. Where the competent authority, carrier, and supplier permit the shipment to be returned to its origin, no refund will be assessed until the shipment has been physically received, inspected, and accepted by the supplier and the final settlement with the supplier and carrier has been completed.
3. The original shipping charge is non-refundable where the shipping service has already been performed or the charge is no longer recoverable. TECHTUKE may deduct all actual and documented costs incurred as a result of the refusal or return, including, where applicable:
   • non-refundable original shipping charges;
   • return shipping costs;
   • customs or governmental charges;
   • storage, inspection, clearance, and handling fees;
   • carrier or customs-broker charges;
   • restocking or inspection fees actually imposed by the supplier;
   • any other direct and documented costs arising from the refusal or return.
4. Any remaining balance, if applicable, will be refunded to the original payment method within the period stated in the Refund Policy after the return and final settlement process has been completed.
5. If the competent authority does not permit the shipment to be returned, or orders its detention, seizure, confiscation, destruction, or abandonment, or if the supplier refuses to accept the returned item because it has been damaged, opened, used, or does not comply with the supplier’s return requirements, any refund will be limited to the amounts actually recovered by TECHTUKE from the supplier or carrier, to the extent permitted by applicable law.
6. TECHTUKE will not be responsible for delays, charges, or losses resulting from decisions of governmental or regulatory authorities, Customs Affairs, or carriers, or from the customer’s failure to satisfy import requirements or provide the required documents or permits, except to the extent that the loss results directly from a proven error or breach by TECHTUKE.
7. These provisions do not apply where refusal of the shipment results from an error by TECHTUKE, delivery of the wrong product, a product defect, material non-conformity with the agreed description or specifications, or a legal breach attributable to TECHTUKE.
8. Nothing in this policy limits any mandatory consumer rights available under the laws of the Kingdom of Bahrain.

Governmental and Carrier Charges

Governmental or regulatory authorities, Customs Affairs, or carriers may impose additional charges relating to permits, clearance, inspection, storage, handling, or return transportation. The customer is responsible for such charges where they arise from import requirements, the customer’s circumstances, or documents and permits required from the customer.

TECHTUKE does not control the amount or timing of charges imposed by independent third parties and is not responsible for them unless they result directly from a proven error or breach by TECHTUKE.

Official basis

• Bahrain Law No. 35 of 2012 on Consumer Protection, arts. 2, 4–10: https://www.moic.gov.bh/en/regulations
• MOIC eFada requirement that registered ecommerce platforms provide delivery: https://www.moic.gov.bh/en/node/5220
• Bahrain National Portal guidance for retail/eStores: https://www.bahrain.bh/