TECHTUKE is a marketplace where you can electronic devices sell GCC, directly to buyers.
We want to make sure that you and your buyers have a positive experience on TECHTUKE. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
This policy is a part of our Terms of Use. By opening a TECHTUKE shop, you are agreeing to this policy and our Terms of Use.
You can also view fees and payments in Payments and Fees Policies
1. What can be sold on TECHTUKE
TECHTUKE is a unique marketplace. Buyers come here to purchase custom-made electronics or from suppliers that they might not find anywhere else.
As a seller, you agree that:
● Not all items are required to be locally manufactured and designed by you..
● Use your own photos, stock photos, performances, or photos used by sellers or other websites, provided they are of moderate to high quality.
● All listings are available for purchase at a set price or with a discount price.
● If you are using photographs of previous products with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.
● Reselling is allowed on TECHTUKE.
2. What Can’t be Sold on TECHTUKE
You cannot sell on the site and in the mobile application if you do not prove that your store is in fact real and that you have done all the licenses to practice the activity.
TECHTUKE may remove any listings that violate our policies. Note that fees are non-refundable. TECHTUKE may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your TECHTUKE statement. You can find more information in our Fees & Payments Policy.
3. Representing Yourself, your Shop, and Your Listings Honestly
At TECHTUKE, we value transparency. Transparency means that you honestly and accurately represent your products and your business.
By selling on TECHTUKE, you agree that you will:
1. Provide honest, accurate information in your Shop Policies.
2. Clarify the return and exchange policy in the terms of your store policy.
3. Accurately represent your items in listings and listing photos and in the description field of each item.
4. Follow up the stock continuously, and activate the (out of stock) feature in the item details immediately when the item is out of stock.
5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to TECHTUKE.
6. Not create duplicate shops or take any other action (such as manipulating clicks, carts, or sales) for the purpose of manipulating search or circumventing TECHTUKE’s policies.
7. Not coordinate pricing with other sellers.
8. Communicating with Other TECHTUKE Members.
4. Privacy and Protecting Personal Information
You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use TECHTUKE user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to TECHTUKE users with whom you interact. Your privacy policy must be compatible with this policy and TECHTUKE’s Terms of Use.
In particular, when you sell using our Services (subject to this Policy) you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services.
This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to TECHTUKE users you interact with and compatible with this policy and TECHTUKE’s Terms of Use.
As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing.
Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for TECHTUKE-related communications or for TECHTUKE-facilitated transactions.
You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable TECHTUKE policies and laws, you may not add any TECHTUKE member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.
If TECHTUKE and you are found to be joint data controllers of personal information, and if TECHTUKE is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree that you are responsible and you agree to indemnify TECHTUKE for the expenses it occurs in connection with your processing of buyer personal information.
5. Creating and Uploading Content
As a member of TECHTUKE, you have the
opportunity to create and upload a variety of content, like listings, Messages,
text, photos, and videos.
To keep our community safe and respectful, you
agree that you will not upload content that is:
1. Abusive, threatening, defamatory, or
harassing
2. Obscene or vulgar;
3. In violation of someone else’s privacy
or policies
4. False, deceptive, or misleading.
6. Building a Positive Reputation Through our Reviews System
Reviews are a great way for you to build a
reputation on TECHTUKE. Buyers can leave comments, on their purchase. On the
a rare occasion, you receive an unfavorable review, you can reach out to the
buyer or, leave a response.
Reviews and your response to reviews may not:
1. Contain private information;
2. Contain obscene, racist, or harassing language or imagery;
3. Contain advertising or spam;
4. Be about things outside the seller’s control, such as a shipping carrier, TECHTUKE, or a third party;
Providing Great Customer Service
We expect our sellers to provide a high level of customer service. By selling on TECHTUKE, you agree to:
1. Your commitment to follow up and
update the status of orders immediately and continuously.
2. Honor your shipping and processing
times. Sellers are obligated to ship an item or otherwise complete a
transaction with a buyer in a prompt manner unless there is an exceptional
circumstance. Please be aware that legal requirements for shipping times vary
by country.
3. Ensure that the buyer’s address and data
is written correctly on the shipment before handing it over to the delivery
representative.
4. Respond to Messages in a timely
manner.
5. Honor the commitments you make in your
shop policies.
6. Resolve disagreements or disputes
directly with the buyer. In the unlikely event that you can’t reach a
resolution, our Dispute Resolution team can help through our case system.
If you are unable to complete an order, please
follow up on the cancellation process in clause number (8)
7. Responding to Requests for Cancellations, Returns, and Exchanges
Please clarify the shop’s policy, as well as
the exchange and return policy on the store’s page. As each seller has its own
policy. And each seller will coordinate and follow up directly with the
customer in cases of replacement and return.
Please be aware that in addition to this
policy, each country has its own laws surrounding shipping, cancellations,
returns, and exchanges. Please familiarize yourself with the laws of your own
country and those of your buyers’ countries.
8. Cancellations
• If the seller was unable to fulfill the order, the seller must notify the TECHTUKE Admin of this.
• In case the customer wishes to return or cancel the order, TECHTUKE Admin will receive a message.