Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Shipping is via the store itself, and there may be shipping charges according to the store’s policy, but there are no shipping charges through our website.
Do You Ship Internationally?
There is no international shipping through our site, but it can be found through the policy of some stores registered on our site.
How Long Will It Take To Get My Package?
Internal shipping is within a maximum of three to four working days, but if the shipping is international, you can ask the store you want to buy from.
PAYMENT
What Payment Methods Are Accepted?
Debit and Credit Cards.
Is Buying On-Line Safe?
Yes, because will use Arad Financial Services (AFS) for payments service.
Order & Retunrs
How Can I Cancel Or Change My Order?
in the user Dashboard, there is a form you can fill out to edit or cancel an order but must the order Status in processing. If the Status is complete we can't cancel or edit the order.
Do I need an account to place an order?
Yes.
How Can I Return a Product?
Here, the return policy is applied between the customer and the store, taking into account the Consumer Protection Law of the Ministry of Industry, Trade and Tourism.