{"id":10790,"date":"2026-07-22T18:58:19","date_gmt":"2026-07-22T15:58:19","guid":{"rendered":"https:\/\/techtuke.com\/printer-support\/"},"modified":"2026-08-09T10:50:48","modified_gmt":"2026-08-09T07:50:48","slug":"printer-support","status":"publish","type":"page","link":"https:\/\/techtuke.com\/en\/printer-support\/","title":{"rendered":"Printer Support"},"content":{"rendered":"\t\t<form class=\"tt-form tt-form--support\" id=\"support-form\" method=\"post\">\n\t\t\t<input type=\"hidden\" name=\"_tt_nonce\" value=\"2830afc8c0\"><input type=\"hidden\" name=\"_tt_feature\" value=\"support\">\t\t\t<div class=\"tt-form__grid\">\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-name\">Your name<\/label><input class=\"tt-input\" id=\"tt-s-name\" name=\"tt_name\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-email\">Email<\/label><input class=\"tt-input\" type=\"email\" id=\"tt-s-email\" name=\"email\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-phone\">Phone \/ WhatsApp<\/label><input class=\"tt-input\" id=\"tt-s-phone\" name=\"phone\"><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-contact\">Preferred contact method<\/label>\n\t\t\t\t\t<select class=\"tt-select\" id=\"tt-s-contact\" name=\"contact_pref\"><option value=\"whatsapp\">WhatsApp<\/option><option value=\"phone\">Phone call<\/option><option value=\"email\">Email<\/option><\/select>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-printer\">Printer brand &amp; model<\/label><input class=\"tt-input\" id=\"tt-s-printer\" name=\"printer\" required placeholder=\"e.g. Bambu Lab X1C, Creality K1\"><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-serial\">Serial number (if known)<\/label><input class=\"tt-input\" id=\"tt-s-serial\" name=\"serial\"><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-cat\">Problem category<\/label>\n\t\t\t\t\t<select class=\"tt-select\" id=\"tt-s-cat\" name=\"category\"><option value=\"not_starting\">Printer will not start \/ power<\/option><option value=\"not_printing\">Will not print \/ stops mid-print<\/option><option value=\"quality\">Print quality issue<\/option><option value=\"adhesion\">Bed adhesion \/ first layer<\/option><option value=\"extruder\">Extruder \/ nozzle clog<\/option><option value=\"electronics\">Electronics \/ board \/ display<\/option><option value=\"firmware\">Firmware \/ connectivity<\/option><option value=\"mechanical\">Mechanical \/ noise \/ movement<\/option><option value=\"other\">Other<\/option><\/select>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"tt-s-warranty\">Warranty status<\/label>\n\t\t\t\t\t<select class=\"tt-select\" id=\"tt-s-warranty\" name=\"warranty\"><option value=\"unknown\">Not sure<\/option><option value=\"in_warranty\">In warranty<\/option><option value=\"out_warranty\">Out of warranty<\/option><option value=\"purchased_tt\">Purchased from TECHTUKE<\/option><\/select>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"tt-field\"><label for=\"tt-s-desc\">Describe the issue<\/label><textarea class=\"tt-textarea\" id=\"tt-s-desc\" name=\"description\" rows=\"4\" required><\/textarea><\/div>\n\t\t\t<div class=\"tt-field\"><label for=\"tt-s-tried\">Troubleshooting already tried (optional)<\/label><textarea class=\"tt-textarea\" id=\"tt-s-tried\" name=\"tried\" rows=\"3\"><\/textarea><\/div>\n\t\t\t<p class=\"tt-note\">Your request will be handled with reasonable safeguards for review by TECHTUKE. Submitting this form does not create a payment, courier booking or confirmed service appointment.<\/p>\n\t\t\t<button class=\"tt-btn tt-btn--accent\" type=\"submit\">Submit support request<\/button>\n\t\t<\/form>\n\t\t\t<section class=\"tt-p7a-maintenance\" id=\"fleet-assessment\" aria-labelledby=\"fleet-assessment-title\" dir=\"ltr\">\n\t\t<p class=\"tt-p7a-kicker\">For organisations<\/p>\n\t\t<h2 id=\"fleet-assessment-title\">Preventive Maintenance \/ Fleet Assessment<\/h2>\n\t\t<p>Use this separate route when several printers, a site assessment, or a preventive-maintenance discussion is involved. TECHTUKE will review the information before proposing scope or quotation.<\/p>\n\t\t\t\t<form class=\"tt-form tt-p7a-form\" method=\"post\" data-tt-p7a-form=\"maintenance\">\n\t\t\t<input type=\"hidden\" name=\"_tt_p7a_feature\" value=\"maintenance_assessment\">\n\t\t\t<input type=\"hidden\" name=\"_tt_p7a_nonce\" value=\"b3b3947f58\">\n\t\t\t<input type=\"hidden\" name=\"tt_request_token\" value=\"ZEygJPymC9otNvpEzf7j3JR652t2ZSJ3\">\t\t\t<div class=\"tt-p7a-hp\" aria-hidden=\"true\"><label>Website<input type=\"text\" name=\"website_url\" value=\"\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div><input type=\"hidden\" name=\"tt_started\" value=\"1787628780\">\t\t\t<div class=\"tt-form__grid\">\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-company\">Company \/ organisation *<\/label><input class=\"tt-input\" id=\"p7m-company\" name=\"company\" autocomplete=\"organization\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-name\">Contact name *<\/label><input class=\"tt-input\" id=\"p7m-name\" name=\"contact_name\" autocomplete=\"name\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-email\">Business email *<\/label><input class=\"tt-input\" type=\"email\" id=\"p7m-email\" name=\"business_email\" autocomplete=\"email\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-phone\">Phone \/ WhatsApp *<\/label><input class=\"tt-input\" type=\"tel\" id=\"p7m-phone\" name=\"phone\" autocomplete=\"tel\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-count\">Printer count *<\/label><input class=\"tt-input\" type=\"number\" min=\"1\" max=\"10000\" step=\"1\" id=\"p7m-count\" name=\"printer_count\" required><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-context\">Site \/ service context *<\/label><select class=\"tt-select\" id=\"p7m-context\" name=\"site_context\" required><option value=\"\">Select<\/option><option value=\"single_site\">Single site<\/option><option value=\"multiple_sites\">Multiple sites<\/option><option value=\"workshop_lab\">Workshop \/ lab<\/option><option value=\"education\">School \/ education<\/option><option value=\"other\">Other business setting<\/option><\/select><\/div>\n\t\t\t\t<div class=\"tt-field tt-p7a-span\"><label for=\"p7m-models\">Printer models *<\/label><textarea class=\"tt-textarea\" id=\"p7m-models\" name=\"printer_models\" rows=\"3\" maxlength=\"3000\" required><\/textarea><\/div>\n\t\t\t\t<div class=\"tt-field\"><label for=\"p7m-frequency\">Preferred frequency<\/label><select class=\"tt-select\" id=\"p7m-frequency\" name=\"preferred_frequency\"><option value=\"not_sure\">Not sure \u2014 please assess<\/option><option value=\"one_time\">One-time assessment<\/option><option value=\"discuss_schedule\">Discuss a suitable schedule<\/option><\/select><\/div>\n\t\t\t\t<div class=\"tt-field tt-p7a-span\"><label for=\"p7m-issues\">Current issues or maintenance concerns<\/label><textarea class=\"tt-textarea\" id=\"p7m-issues\" name=\"current_issues\" rows=\"3\" maxlength=\"3000\"><\/textarea><\/div>\n\t\t\t\t<div class=\"tt-field tt-p7a-span\"><label for=\"p7m-notes\">Additional notes<\/label><textarea class=\"tt-textarea\" id=\"p7m-notes\" name=\"notes\" rows=\"3\" maxlength=\"3000\"><\/textarea><\/div>\n\t\t\t<\/div>\n\t\t\t<label class=\"tt-check tt-check--wide tt-p7a-consent\" for=\"p7m-privacy\"><input type=\"checkbox\" id=\"p7m-privacy\" name=\"privacy_consent\" value=\"1\" required> <span>I agree that TECHTUKE may use the information supplied to review and respond to this request. <a href=\"https:\/\/techtuke.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/span><\/label>\t\t\t<p class=\"tt-note\">This is an assessment and quotation request only. It does not confirm coverage, cadence, price, collection, delivery, or a service appointment.<\/p>\n\t\t\t<button class=\"tt-btn tt-btn--accent\" type=\"submit\">Request fleet assessment<\/button>\n\t\t<\/form>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10790","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/pages\/10790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/comments?post=10790"}],"version-history":[{"count":3,"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/pages\/10790\/revisions"}],"predecessor-version":[{"id":10921,"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/pages\/10790\/revisions\/10921"}],"wp:attachment":[{"href":"https:\/\/techtuke.com\/en\/wp-json\/wp\/v2\/media?parent=10790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}